The floral reserves the right to cancel this contract if at any time the Florist feels that the obligations cannot be met. In the event of fire, natural disaster, tragedy, or other emergency, liability is limited to full refund of all monies paid.

Payment Terms: 

Payments must be made in cash, by interact or interact e-transfer, with VISA, Mastercard, or Amex. Do note that payment by any credit card is subject to a processing fee of 3%. A deposit of 50% of the grand total is required to reserve your event date and prior to any material purchase. The deposit is non- refundable. The final balance must be paid in full no longer than 30days before the date of event. Floral design work will not commence until the balance is paid in full.

Consultations and quotes: 

One initial consultation, one event quote, and one final consultation are complimentary. After full payment is made, any major revisions, barring minor adjustments or additions, will be charged at 25% per revision. All consultations are free of charge.

Substitutions:

The florist reserves the right to make substitutions in the event the flower received are not of adequate quality or suitability for the client’s event. In this instance, the integrity of the proposed colour and design will be maintained, and flowers of at least equivalent value will be used as Substitution.

Rentals:

All rentals and packing materials must be returned withing 3 days of date of the event (exclude the weekend). All late returns will be charged at a rate of $20 per rental, per day. All rentals are itemised in the quote. The client agrees to safely pack and transport all items for return to the Florist. Any lost, broken, or damaged items will be charged at full purchase price to the client. Changes/ Additions /Cancellation to items on existing orders made within 3 calendar days of the pickup date will be subject to a 20% rush fee applied to the charge of the item.

Delivery & Setup:

The client is responsible for coordinating and relaying all delivery times, regulations and other specifics with the venue and the Florist. The Florists agree to safely transport all paid pieces outlined in the quote to the agree upon location(s) during the agreed upon timeframes. Setup will be completed by the Florist, ensuring safety and compliance with the venue’s regulations. Any delivery or setup requested that is outside the previously agreed upon scope is subject to availability in the Florist’s schedule that day and will incur additional fees to be charged to the client. 

Pickup & Care:

Should the client elect to pickup flowers and/or rentals for their event and choose not to have the Florist deliver, the Florist will provide an estimate of and recommendation for the space required to safely transport all items, proper care instructions to maintain freshness as adequately as possible, and any instructions necessary to safely install any large floral décor pieces. The Florist is not responsible for any damage to or the longevity of live product once any purchased or rented items (i.e., flowers, rentals, and other materials) have left the studio upon pick-up by the client or by any delivery service other than the Florist’s in-house or contracted team. The client is solely responsible for and agrees to carry out the prescribed handling and care of all flowers and rentals, to ensure that they are delivered and set up properly, safely, and in the best condition possible. The client is responsible for any damage that may occur once flowers and rentals have left the Florist’s studio.

Cancellations:

In the event the client cancels the services for any reason, including a force majeure event, all monies paid is non-refundable. Should cancellation occur for any reason 30 calendar days or more before the event date, the client will be eligible for 100% credit of all monies paid, to be used at a future date. Should cancellation occur for any reason within 14days of the event date, the client will be eligible for 75% credit of all monies paid, to be used at a future date. Should cancellation occur for any reason 7 calendar days or less before the event date will not be eligible for credit of all monies paid. No refunds issued, only credit will beissued above. Should the client postpone the event, the florist, or a representative, will use all reasonable efforts to work with the client to produce the event at a later date, if necessary, subject to the florists’ availability. Additional fees may be incurred because of a rescheduled event.